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Data protection

This section is about your rights regarding information, correction, transmission and deletion of personal data that the Weisse Arena Group stores and processes about you. This includes all divisions of the Weisse Arena Group, namely Mountain Vision AG, Weisse Arena Bergbahnen AG, Weisse Arena Gastro AG, Weisse Arena Leisure AG, Mountain Adventures AG and rocksresort Baugesellschaft.

For the different branches of the company, the data is stored independently, depending on necessity and requirement. This means that the data does not correspond with all branches of the company and is not necessarily exchanged with each other. All the terms and conditions you can find here:

Terms & conditions

Personal data in LAAX is:

General personal details

First name, surname, date of birth/age, address, phone number, photo, interests/preferences, self-provided information (local, marital status etc.)

Identifiers

Primary key card, media IDs, membership numbers

Bank details

Credit card information, account details

Online data

IP address, MAC address, location information, Google Analytics

Physical characteristics

Weight, clothing size, shoe size, gender (such data is stored only at LAAX Rental)

Property information

Vehicle registration, holiday apartment ownership

Client data

Ticket purchases, hotel bookings, reservations, purchases in shops

Assessment documentation

Job references, certificates

Material relationships

WAG shares, rocksresort apartment owner

Your rights are:

Information about processing and storage of personal data

You have the right, at any time, to request information from us about what personal data WAG stores and processes in relation to you. We provide this information electronically by email.

To get this information, please do as follows:

1.     Create a ticket on the LAAX support website with the subject: ‘Information about my personal data

2.     Tell us your name, prename, date of birth and any email addresses that might be registered with us. Often, for example, people register for the Inside LAAX app with an email address different to the one they use for the newsletter. When you share all of your email addresses with us, we can ensure that we supply you with all information.

3.     Please tell us any additional details, for example if you have stayed in a WAG hotel or hired equipment from LAAX Rental. This makes it easier for us to look for your data and means we can give you the information more quickly.

Our support team will then report back to you and consolidate your data with our system coordinators so that we can give you the information.

Rectification of personal data

You have the option at any time to request the rectification of your personal data.

To rectify your data, please do as follows:

1.     Create a ticket on the LAAX support website with the subject: ‘Rectification of personal data’. If you already have an open ticket with our support team regarding your data, please continue replying to the emails from our colleagues there.

2.     Tell us your name, prename, date of birth and e-mail adresses and let us know what data of yours is incorrect or old and what we should replace it with.

3.     Please tell us where you believe the old data appears, for example in the LAAX newsletter. This makes it easier for us to rectify the data and means we can act more quickly.

Erasure of personal data

You have the option at any time to request the complete or partial erasure of your personal data.

1.     Create a ticket on the LAAX support website with the subject: ‘Erasure of personal data’. If you already have an open ticket with our support team regarding your data, please continue replying to the emails from our colleagues there.

2.     Please tell us your name, prename, date of birth and your e-mail adresses and tell us as precisely as possible what personal data you would like to have erased.

3.     It helps us greatly when you tell us the service/system from which you would like to have it erased. For example, ‘Please delete my data from the Topcard mailing list’, ‘Please delete my phone number from the INSIDE LAAX app’ or ‘Please delete all data of mine that is stored at WAG’.

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